vE Employee Support Desk Bot

vE Employee
Support Desk Bot

Helps you solve all
your vE related queries

vE Employee Support Desk Bot

vE ESS (Employee Self Service) Bot is the support desk that helps your organisation to enable all employee and inter department dependencies solved in most efficient manner. Apart from it working effectively as Support desk, where Employees can raise tickets to specific departments and get tickets assigned and get solution with specific TAT defined by company policies, as well as Artificial Intelligence / Machine Learning driven bot that answers most of the questions around policies and tools to guide the employees without any manual intervention. More importantly Bot continues to learn and enhances employee satisfaction as well as allows all departments to focus on their core KRA’s and business objectives thus bringing overall business success.
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Why

It acts as a ready reckoner for the users to

  • Find responses to all basic IT, payroll, finance queries
  • Answer all how to dos’
  • Increases a quick familiarity with internal SoPs
  • No user goes unanswered round the clock
  • Increases effectiveness of implementation of a support system
  • Reduces initial training needs
  • Reduces support costs
  • Helps in quick adoption of processes
  • Can seamlessly integrate and pass on the chat to a most suitable and available live agent

How it works

  • Comprehensive and near-to accurate answers
  • Learns from the specific data fed in
  • Continuously learns from the user questions
  • Appropriate responses
  • Library of related questions and answers
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Indian New Technologies

vE is a good tool which provides a platform for various communities. It has made teamwork easy as one can create as many groups as well as add an unlimited number of admins and members to it. It has made people socialize and learn on a single platform. Its learning videos are outstanding and provide in-depth knowledge

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